Refund policy

Change-of-mind returns

Because of the size of our equipment, we generally do not accept change-of-mind returns or exchanges once an order has been dispatched. Please check that the equipment suits your needs before ordering. Contact us to discuss an exceptional request.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as practicable if it is damaged, faulty or not what you ordered. You can also contact us about a fault discovered later.

Use our contact form or call 1300 090 266. Please provide your order details or other proof of purchase, a description of the issue and, where available, photographs to help us assess it.

We will assess the issue and provide the remedy required under the Australian Consumer Law, which may include repair, replacement or refund. Your statutory rights are not limited to reporting an issue immediately on delivery.

Return arrangements

Please contact us to discuss assessment and transport arrangements before organising return freight. For faulty equipment that is large, heavy or difficult to return, we will arrange collection or cover return transport costs as required by the Australian Consumer Law.

Your consumer rights

Nothing in this policy excludes or limits your rights and remedies under the Australian Consumer Law. Our change-of-mind restriction does not apply to those rights.